Terms and Conditions

Access to SunBet is subject to the following conditions applicable to all users in Botswana:

• the user must be at least 18 years of age, this being the minimum legal age for gambling activities in Botswana;
• the user must be a legal resident of Botswana or located within a jurisdiction where use of the platform is permitted;
• the user must possess full legal capacity to enter into a binding agreement;
• only one account per individual, household, or IP address is allowed on the platform;
• registration information provided must be accurate, current, and complete at all times;
• the user must not appear on any self-exclusion register or be subject to a gambling restriction order;
• employees, agents, and immediate family members of SunBet are not permitted to hold an active account;
• valid identification documents must be submitted upon request to confirm identity and age;
• use of the platform for any unlawful purpose, including money laundering, is strictly prohibited;
• continued use of SunBet constitutes ongoing acceptance of these access rights and all related terms.

General betting rules on SunBet apply to all sports and event markets offered on the platform. Bets are accepted only from registered account holders with a sufficient verified balance at the time of placement. Minimum and maximum stake limits apply per event and may vary depending on the selected market or odds offered. Win and loss calculations are determined by the official result of the event as confirmed by recognized data sources, and certain bets may be restricted, voided, or cancelled under specific circumstances.

1. Only registered and verified account holders may place bets on SunBet.
2. Each bet is accepted subject to available balance and applicable stake limits.
3. Minimum stake per bet is set at a fixed threshold displayed on the betting slip.
4. Maximum stake and payout limits vary by event, market, and odds category.
5. Odds displayed at the time of bet placement are final unless a pricing error is identified.
6. Winnings are calculated based on the official result confirmed by the relevant sports body.
7. SunBet reserves the right to void or cancel bets placed due to technical error or suspected fraud.
8. Bets placed on suspended, postponed, or abandoned events are settled according to the specific rules of that market.

Account holders are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account. SunBet applies strict measures to prevent misuse, fraud, and unauthorized access across the platform. The following rules apply to every registered account:

• personal use only, an account may not be shared, transferred, or used on behalf of another individual;
• Anti-Money Laundering and Know Your Customer compliance checks are mandatory before withdrawal requests are processed;
• accounts showing signs of collusion, bonus abuse, or fraudulent activity may be suspended or closed without notice;
• SunBet reserves the right to request additional documentation at any stage to verify account ownership and transaction legitimacy.

Financial parameters for deposits, withdrawals, and currency handling on SunBet are structured to protect account holders in Botswana while maintaining compliance with local payment regulations.

Participation in betting and gaming activities on SunBet involves financial risk, and account holders acknowledge this risk upon registration. SunBet is not liable for losses arising from normal gameplay outcomes, equipment malfunction, or interruptions caused by the user’s own internet connection. Account holders remain responsible for monitoring their own spending and betting behaviour throughout their use of the platform. SunBet supports responsible gaming principles and provides self-control tools, including deposit limits, self-exclusion options, and access to support resources for users who require assistance managing their gambling activity.

Any grievance regarding the use of SunBet should first be directed to customer support through the official email address or live chat function available on the platform. Support representatives aim to acknowledge and address complaints promptly following submission. For technical disputes, server logs and database records maintained by SunBet serve as the final authority in determining the outcome of a claim. Complaints that cannot be resolved through customer support are subject to the applicable laws of Botswana and resolved through arbitration within that jurisdiction.